Privacy Policy

At BuyBack Ninja ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains the types of information we collect when you use our website, mobile application, and services (collectively, the "Platform") to sell your old devices, and how we use, disclose, and safeguard that information.

By accessing or using our Platform, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Platform.

We collect information to facilitate the valuation, pickup, and payment process for your devices. This includes:

• Personal Information: Name, email address, phone number, and physical address for pickup coordination.
• Device Information: Model, brand, IMEI/Serial number, specifications, and physical condition of the device you are selling.
• Financial Information: Bank account details or UPI ID strictly for the purpose of transferring the sale amount to you. We do not store credit/debit card numbers for charging you.
• Identity Proof: Government-issued ID (e.g., Aadhaar, PAN) required for legal compliance to prevent the sale of stolen goods.

The information we collect is used for the following purposes:

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners. We may share your information with:

• Logistics Partners: To facilitate the doorstep pickup of your device.
• Payment Processors: To securely transfer the buyout amount to your bank account.
• Law Enforcement: If required by law, court order, or governmental regulation to prevent fraud or illegal activities.

We implement appropriate technical and organizational security measures to protect your personal information. Your data is stored on secure servers (Supabase/AWS) with encryption protocols.

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, keeping records of transactions for tax and audit purposes).

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.